Privacy Policy
Last updated: September 2026
The Little Lights respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how it is stored, and the choices you have when using The Little Lights website and digital platform.
1. Information we collect
When you use The Little Lights, we may collect information you provide directly to us, including:
- your name and email address
- account and profile information
- information you choose to enter about your child
- journal entries, observations, routines, notes and other information you choose to record within the platform
- documents or reports you choose to upload
- information you provide when contacting us
- subscription and billing information
Payment card details are processed by our payment provider and are not stored directly by The Little Lights.
We may also collect limited technical information automatically, such as device type, browser information, IP address and usage data, to help us operate, secure and improve the platform.
2. Information about children
The Little Lights is designed for use by parents and caregivers.
A parent or caregiver may choose to enter information relating to a child in order to use features within the platform. This may include information about routines, behaviour, development, support needs, diagnoses or other information the parent chooses to provide.
Parents and caregivers are responsible for ensuring they have the right to provide any information they upload or enter.
The Little Lights is not intended for children to create or manage their own accounts.
3. Uploaded reports and AI-assisted features
If you choose to upload a diagnosis report or other document, automated technology may process the document in order to provide features such as summaries, organisation or relevant insights within your account.
This means the content may be processed by artificial intelligence or other automated systems where necessary to provide the feature you have requested.
Private journal entries and uploaded reports are not routinely read by administrators through the administrative platform.
We do not use your private journal or uploaded report content for advertising.
4. How we use your information
We may use your information to:
- create and manage your account
- provide the features and services available within The Little Lights
- personalise your experience
- process uploaded information and documents where you choose to use those features
- manage subscriptions and payments
- send important service-related communications
- provide customer support
- maintain the security and reliability of the platform
- understand how the platform is used and improve its functionality
- comply with legal and regulatory obligations
If you join a waitlist or marketing mailing list, we may also send you launch updates, product news or other communications you have chosen to receive. You can unsubscribe from marketing emails at any time.
5. How we share information
We do not sell your personal information to advertisers.
We may use trusted service providers to operate The Little Lights, for example providers involved in hosting, databases, authentication, email delivery, payment processing, analytics and artificial-intelligence functionality.
These providers may process information only where necessary to provide their services to us and are subject to their own contractual and security obligations.
We may also disclose information where required by law, regulation, court order or another lawful authority.
6. Payment information
Subscriptions may require payment details to be provided at the beginning of a free trial.
Payments are processed securely by our payment provider.
Unless cancelled before the end of the trial period, the subscription will automatically convert to the selected paid plan.
The Little Lights does not directly store full payment-card details.
7. Data storage and security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no online service can guarantee absolute security.
You are responsible for keeping your login details secure and for notifying us if you believe your account has been accessed without authorisation.
8. How long we keep information
We retain personal information for as long as reasonably necessary to provide the service, maintain your account, comply with legal obligations, resolve disputes and enforce our agreements.
If you close your account or request deletion, certain information may still be retained where required by law or where necessary for legitimate administrative, security or record-keeping purposes.
9. Your choices and rights
Depending on where you live, you may have rights in relation to your personal information, including the right to request access, correction or deletion of your information.
You may also withdraw consent where processing is based on consent.
To make a privacy request, contact us using the details provided below.
10. Marketing communications
You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.
Service-related communications, such as billing, account, security or important platform notices, may still be sent where necessary.
11. Cookies and analytics
The website and platform may use cookies or similar technologies that are necessary for functionality, security, preferences and analytics.
Where required, you will be given appropriate choices regarding non-essential cookies.
12. International processing
Some of our service providers may process information in countries other than the country in which you live.
Where this occurs, we take reasonable steps to ensure appropriate protections are in place.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the platform, our services or legal requirements.
The latest version will always be published on this page together with the date it was last updated.
14. Contact us
If you have questions about this Privacy Policy or how your information is handled, contact:
The Little Lights
Email: holly@thelittlelights.co